Online purchases are subject to a postage and packaging charge the price of which depends on the purchase value and the shipping address. All UK orders are insured and sent via Royal Mail Special Delivery, and for other countries Royal Mail International Tracked.
International delivery is the responsibility of the postal service in the destination country and Ruby Taglight LDN cannot be held responsible for any delays caused by the local country postal service or customs checks. Any customs charges outside of those charged for USA and Canada shipments are the sole responsibility of the customer. You will be provided with a tracking number for your order when it gets dispatched.
Delivery time varies depending on the collection. For pre-paid pieces, we endeavour to deliver within 3-10 working days within the UK, and 5-12 working days for other countries.
RETURN & EXCHANGE POLICY
We hope that you will be delighted with your Ruby Taglight LDN jewellery. If for any reason you are not entirely satisfied with your purchase, we will be happy to offer an exchange within 15 days of delivery. This includes existing design pieces that have been made to order with the bespoke options provided. If you decide to add a bespoke option that is not in the options listed online, this piece will be regarded as a commissioned piece, and will therefore not be eligible for a refund or exchange.
If you do wish to return an item, please contact Ruby within the 15 days of receiving the item. The customer is responsible for the postage of returning items, and a refund will be given upon receiving the item unworn and in the same condition as it was when it was sent out. Ruby Taglight LDN is unable to accept responsibility for the non-arrival of returned goods and therefore recommend that UK items be sent back by insured special delivery. For any returns outside the UK, please contact Ruby to discuss specifics. Please note that the cost of shipping is not refundable.
Commissioned bespoke pieces are exempt from both the refund and exchange policies, unless they are structurally faulty.