Frequently Asked Questions

How do I order online?
 

  • Payments online can be made through Paypal, debit card or credit card. You will receive an email confirming your order has been placed when the payment has been taken. If you are having issues with online payments please contact rubytaglightldn@gmail.com

  • Online purchases are subject to a postage and packaging charge the price of which depends on the purchase value and the shipping address. International delivery is the responsibility of the postal service in the destination country and Ruby Taglight cannot be held responsible for delays caused by the local country postal service or customs checks. Any customs charges incurred are the sole responsibility of the customer.

  • Please see 'Shipping and Returns'  for full details.
     

Do you ship worldwide?
 

Do you cover customs fees/import duties?
 

  • Our customers are responsible for any duties and taxes according to their jurisdiction. We can however often advise you of what the fees might be based on our shipping provider’s estimates.
     

What is your return policy?
 

Can I purchase over the phone?
 

  • Yes, you are able to purchase over the phone during the business hours of 9am-5.30pm UK time. Please email rubytaglightdn@gmail.com to set up your call.
     

How long will my jewellery take to arrive?
 

  • Delivery time varies depending on the collection. If the product is in stock (please see individual product pages) you will receive the product within 1-2 working days within the UK, and 5-7 working days for other countries.

  • Maximum delivery time varies if the item has been made to order, you will receive an email with the estimated making and delivery time if that is the case.

  • If you have left it a little late and need something sooner than the delivery time stated, or by a specific date, then just email rubytaglightldn@gmail.com
     

How do I care for my jewellery?
 

  • Please refer to the Care Guide for full details on caring for your piece.
     

How do I find out my ring size/my partner's ring size?
 

  • If you do not know your size, please make an appointment with Ruby to get measured, visit your local jeweller, or order a complimentary ring sizer here.

  • For surprise gifts, where you cannot check the size beforehand, we recommend ordering in size M, and then contacting Ruby afterwards to have your ring sized. One resize will be provided free of charge, after this the resize policy will apply.

  • Certain styles of rings, cannot be resized, so please endeavour to find out your correct ring size to avoid disappointment. Please email Ruby if you are unsure whether the piece can be resized, or for any other queries regarding sizes, on rubytaglightldn@gmail.com
     

Can I pay in instalments?
 

  • Yes, it is possible to pay in instalments for any Ruby Taglight LDN piece, or custom/bespoke order. Either click the payment plan option when buying an existing piece, or for bespoke pieces, payment plans can be set up by emailing rubytaglightldn@gmail.com. Please note, jewellery will not be delivered to you until payment has been made in full.
     

How do you source your materials?
 

  • Ruby is committed to using only ethically soured materials. All cast jewellery is cast in recycled metal, which has been refined in London’s Hatton Garden. All gemstones are sourced through reputable providers on ethical and/or full traceable sources. Please get in touch with Ruby if you would like to know more about the supply chain. All jewellery has been certified in accordance with the Hallmarking Act 1973.
     

Do you provide certificates for your diamonds?
 

  • Ruby aims to use only Canada Mark Certified diamonds in her pieces. These diamonds have been mined to meet Canadas stringent environmental regulations, and are independently audited through each stage of mining and cutting. Stones that are less that half a carat usually do not come with a certificate, as they are too small to inscribe. If you would like to know more about the diamond source, please contact Ruby by emailing rubytaglightldn@gmail.com

  • If you would like a GIA certified stone, this can be provided. Please note that certified diamonds come at a higher price point than their uncertified counterpart.
     

Can you personalise existing designs?
 

  • Every piece in the collection can be customised with a preferred type, colour or size of stone and preferred precious metal alloy. Ruby can guide you through the collections and possibilities that can be explored to make one of an existing design more personal to you. Please email rubytaglightldn@gmail.com
     

Do you work in other metals?
 

  • All pieces can be made in a metal of your choosing, please email Ruby for specific prices if your metal choice is not listed.
     

Can I commission a bespoke/custom piece of jewellery?
 

  • If you’re looking for something completely unique, within the Ruby Taglight LDN aesthetic, Ruby offers a private in person consultation, via video chat, or over the phone. This is an exclusive opportunity to learn about Ruby creative process and bring to life an original piece of jewellery for you to treasure.
     

Can you reuse my heirloom stones and gold in a new piece? 

  • Ruby specialises in reworking heirloom jewellery, to create a new piece of jewellery for you within the Ruby Taglight LDN aesthetic. As each piece of heirloom jewellery is unique, please email rubytaglightldn@gmail.com to discuss the pieces you have, and how you would like them reworked. Each remodel is completely unique, and pricing depends on the product. Ruby reserves the right to decline a remodel if it does not comply with the aesthetic of Ruby Taglight LDN, or if the stones are deemed unstable to work with. Ruby is a qualified gemmologist, and will discuss each project individually.

  • The process will start with an initial consultation, following a design process, where you will receive design options, and a finalised quotation of the project. There is a design fee of £150, which is required prior to the design stage. This fee is non-refundable.
     

How long does a remodel take? 

     

  • Each remodelling project is unique. The time scale is dependant on the scale of the work, and the amount of work involved. Hand-carving wax models and casting them into metal is a timely process, but in ensures that every custom piece is completely one of a kind, and unique to the wearer.

 

Can you identify and grade my gemstones?

  • Ruby Taglight LDN is a trained gemologist, certified by The Gemological Institute of America. If you are curious to know more about your stones, including identification and treatment, Ruby is happy to provide you with more information through a series of tests and inspections on your stones. This is offered as a complimentary service if done in conjunction with a bespoke project.
     

I don''t live in London, can I commission remotely?

  • Ruby is very happy to work remotely on your piece of jewellery. Ruby offers video and phone consultations, and will be able to involve you in every step of the process.
     

Can I have my jewellery engraved?

  • Yes, Ruby is able to engrave on all pieces. This is usually done at the wax stage, by hand, by Ruby. Please let Ruby know any engraving requests and she will talk you through additional pricing. She is also able to offer a more traditional engraving service, with her engraver, James, who is based in London. Ruby will be able to talk you through specific engraving and pricing options.
     

Do you offer a warranty on your jewellery?

  • Each piece made by Ruby Taglight LDN is designed to be loved and worn everyday. It is normal for jewellery to show signs of wear, and Ruby will be able to advise you on specifics is you are unsure. Ruby provides a one year warranty on all of her pieces, provided they have not been worked on by another jeweller, or if the damage goes beyond the accepted pattern of wear. After the warranty period, Ruby will quote for any necessary repair on a case by case basis.

  • For plated jewellery, please refer to the Repairs page for more details. Gold plating is a temporary plating of 18k gold over a sterling silver piece. All Ruby Taglight LDN’s plated pieces are hard gold plated, and are estimated to last 8-12 months before beginning to fade. This is dependent on how the piece is worn, please refer to the Care Guide for advise on plated jewellery. If a piece needs re-plating within the first year, this is offered at £10 plus postage.
     

Do you provide a valuation for my insurance?

  • Ruby can provide a valuation certificate for insurance purposes once your purchase is complete. Please email rubytaglightldn@gmail.com if you would like an insurance valuation. This is done by a credited third party, at a cost of around £60.